At 646ph, we take your privacy seriously. This page explains exactly what personal data we collect, why we collect it, how it is used, and what rights you have as a Filipino player on our platform.
Last updated: June 2025 | Applies to all registered players in the Philippines
When you register for an account on 646ph, we collect the personal details you provide during the sign-up process. This includes your full name, date of birth, email address, mobile number, and a username of your choosing. We also collect a copy of any government-issued identification document you submit during our Know Your Customer (KYC) verification process, which is required under Philippine regulations. This information is used solely to verify your identity, confirm that you meet the minimum age requirement of 21 years, and maintain the integrity of your account. We do not share your identity documents with any third party except where required by law or by our licensed payment processors. All identity data is stored in encrypted form on secure servers and is accessible only to authorised 646ph personnel with a legitimate operational need.
To process deposits and withdrawals in Philippine pesos (PHP), we collect payment-related information such as your GCash number, bank account details, or e-wallet identifiers as applicable to your chosen payment method. We do not store full card numbers or complete banking credentials on our own servers; payment processing is handled by regulated third-party providers who operate under their own strict security standards. We do retain records of transaction amounts, timestamps, reference numbers, and payment method types for the purposes of account management, fraud prevention, and regulatory compliance. These transaction records may be reviewed by our compliance team if a dispute or investigation arises. You may request a summary of your transaction history at any time by contacting our support team.
When you access 646ph through a mobile device or web browser, we automatically collect certain technical data to help us deliver a smooth and secure experience. This includes your IP address, device type, operating system, browser version, screen resolution, and general geographic location derived from your IP. We also collect information about how you interact with the platform — such as pages visited, games played, session duration, and features used — to help us improve our services and personalise your experience. This data is processed in aggregate form for analytics purposes and is not used to identify you individually without cause. We use cookies and similar technologies to maintain your session, remember your preferences, and detect unusual login activity. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect platform functionality.
If you contact our customer support team via live chat, email, or any other channel, we retain records of those communications to help us resolve your query and improve our service quality. This includes the content of your messages, the date and time of contact, and any attachments or screenshots you provide. Support records are kept for a minimum of one year and may be reviewed internally for training, quality assurance, and dispute resolution purposes. We will never use the content of your support communications for marketing purposes without your explicit consent. If you submit feedback or participate in any survey we conduct, the responses you provide may be used in anonymised form to guide platform improvements.
Your personal data is used to create and maintain your 646ph account, verify your identity, process your transactions, and communicate important account-related updates to you. Without this data, we would be unable to provide you with a safe and personalised gaming experience on our platform.
We analyse account activity and transaction patterns to detect and prevent fraud, money laundering, underage gambling, and other prohibited conduct. This processing is necessary for the protection of all players on the platform and for compliance with Philippine anti-money laundering regulations.
Aggregated and anonymised usage data helps us understand how Filipino players interact with our games and features, allowing us to make informed decisions about new content, interface improvements, and performance optimisations. Individual players are never identified in this analytical process.
We use your contact details to send you transactional notifications such as deposit confirmations, withdrawal updates, and security alerts. With your consent, we may also send you promotional messages about new games, bonuses, or platform features. You can opt out of marketing communications at any time through your account settings.
Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have specific rights regarding your personal data. 646ph is committed to honouring these rights in full. Below is a clear summary of what you are entitled to and how to exercise each right.
You have the right to request a copy of the personal data that 646ph holds about you at any time. Upon receiving a verified request, we will provide you with a summary of your data within a reasonable timeframe. This includes your account details, transaction history, KYC records, and any communications we have on file. To submit an access request, please contact our support team using the email address associated with your account. We may ask you to verify your identity before releasing any data to protect against unauthorised access requests. There is no fee for a standard data access request, though we reserve the right to charge a reasonable administrative fee for excessive or repetitive requests.
If any of the personal information we hold about you is inaccurate, incomplete, or outdated, you have the right to request that we correct it. You can update basic account details such as your contact number or email address directly through your account settings. For changes to identity documents or other sensitive records, please contact our support team and provide the relevant supporting documentation. We will process correction requests promptly and confirm the update once it has been made. Keeping your information accurate helps us serve you better and ensures that your withdrawals and communications are processed without unnecessary delays.
You may request the deletion of your personal data from our systems, subject to our legal obligations to retain certain records under Philippine law and our licensing conditions. Where deletion is not possible due to regulatory requirements, we will restrict the processing of your data to the minimum necessary for compliance purposes. You also have the right to receive a copy of your personal data in a structured, commonly used format so that you can transfer it to another service provider if you choose. Data portability requests will be fulfilled within 30 days of a verified request. Please note that requesting erasure of your account data will result in the permanent closure of your 646ph account, and any remaining balance must be withdrawn before the process is initiated.
Where we process your personal data on the basis of your consent — such as for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing that took place before the withdrawal. You can opt out of marketing emails and notifications through your account settings or by contacting our support team directly. You also have the right to object to processing carried out for legitimate interests, though we may be required to continue certain processing activities for legal or regulatory reasons. If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.
646ph does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes — full stop. We only share your information in the limited circumstances described below, and always with appropriate safeguards in place. Our payment processing partners receive only the minimum data necessary to complete your deposit or withdrawal transaction, and they are contractually bound to handle that data securely and in accordance with applicable Philippine law. We may share data with government authorities, law enforcement agencies, or regulatory bodies when required to do so by law, court order, or our licensing obligations. In the event that 646ph undergoes a business restructuring, merger, or acquisition, your data may be transferred to the successor entity, and you will be notified of any such change in advance. All third parties with whom we share data are required to maintain confidentiality and to use the data only for the specific purpose for which it was shared.
We retain your personal data for as long as your account remains active and for a period of at least five years after account closure, in line with Philippine anti-money laundering regulations and our licensing requirements. Transaction records and KYC documents are subject to mandatory minimum retention periods set by the relevant regulatory authorities and cannot be deleted on request during those periods. Usage and analytics data is retained in anonymised form indefinitely for platform improvement purposes. Support communications are kept for a minimum of one year from the date of the interaction. Once the applicable retention period has expired and there is no longer a legal basis for keeping your data, we will securely delete or anonymise it in accordance with our internal data management procedures.
646ph employs industry-standard technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using TLS (Transport Layer Security) protocols, ensuring that your information cannot be intercepted in transit. Sensitive data stored on our servers — including identity documents and payment details — is encrypted at rest using strong encryption standards. Access to personal data within our organisation is restricted on a strict need-to-know basis, and all staff with access to player data are subject to confidentiality obligations and regular security training. We conduct periodic security assessments and vulnerability testing to identify and address potential weaknesses in our systems. In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify you and the National Privacy Commission of the Philippines within the timeframes required by law.
Our support team is available around the clock to answer any privacy-related questions you may have. You can also visit our FAQ page for quick answers, or head to our registration page to start your 646ph journey with full confidence that your data is in safe hands.